Aicha Diarra is an experienced professional in technical support and customer advocacy, currently serving as Head of Support at Codat since October 2019 after advancing through roles as Support Lead and Support Engineer. Prior experience includes working at ABB from September 2015 to October 2019 as a Senior Technical Support Engineer and a Bilingual Customer Advocate & Technical Support Engineer, where responsibilities involved troubleshooting software incidents, gathering customer requirements, and managing international case escalations. Aicha holds a Master's degree in International Political Economy from King's College London and has pursued further education in Database Design with SQL Server at City St George's, University of London. Aicha's academic background also includes a Bachelor of Science in Philosophy and a Baccalauréat in Economics and Social Studies with a focus on Maths.
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