Mritunjay Kumar is a seasoned leader in customer service operations with over 20 years of experience in the telecom and BPO industries. Currently serving as the Director of Customer Success at Codavatar Tech Pvt. Ltd., Mritunjay previously held various roles at Vodafone, including Deputy Manager in Service Partner Management, where they successfully implemented strategies to enhance service delivery and customer satisfaction. Mritunjay is skilled in managing complex call center operations, optimizing processes, and driving continuous improvement through Six Sigma principles. They hold an MBA in Operations Management and a Bachelor's degree in Hospitality Management.
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