Lilian Lira

Lilian Lira serves as the Services & Consulting Manager at Coddera since January 2019, specializing in solutions related to Genesys, Salesforce, AWS, and Google, and overseeing project management and implementation activities. Previous experience includes a role as Solutions Manager at A5 Solutions, focusing on Avaya and Nice solutions, and managing support for over 50 clients. Lilian has held various telecommunications positions, including Telecom Manager at both Vidax Teleserviços S/A and VOXLINE Contact Center, and Account Manager at Tabs IT, responsible for client needs analysis and cost-reduction strategies. Early career experience includes telecommunications analytics and IVR application development at Austacem. Lilian holds multiple degrees, including a Bachelor's in Software Engineering and several postgraduate specializations and MBAs in Data Science, Business Management, IoT, and Project Management.