Clara Shih

Clara Shih is a distinguished leader in the field of artificial intelligence and business technology. Currently serving as VP and Head of Business AI at Meta since November 2024, Clara is spearheading initiatives to make advanced AI solutions accessible to businesses. With a strong background as CEO of Salesforce AI and Salesforce Service Cloud, Clara played a pivotal role in developing the Agentforce AI platform and enhancing customer service products across various sectors. As a founder and former CEO of Hearsay Systems, Clara led the company to become a premiere AI-powered client engagement platform. Clara’s extensive advisory experience includes roles at Perplexity and the Diversity Advisory Council for Code.org, alongside directorships with Starbucks and the Ad Council. Clara is also a bestselling author, and holds multiple degrees from Stanford University and the University of Oxford.