Robert Norrie is an experienced technical support and customer success professional with a diverse background in the technology sector. Currently serving as a Technical Support Engineer at CodeRabbit since December 2025, Robert has held various roles including Customer Success Engineer at Flagsmith and Senior Technical Success Manager at Snyk. Previously, Robert worked at GitHub as both a Customer Success Architect and Technical Support Engineer, and at Acquia in multiple positions including Project Manager and Senior Customer Support Engineer. Robert's earlier experience includes managing customer service at Go1 and tutoring at The University of Queensland. Academic credentials include a Bachelor of Arts (Hons) in Linguistics from The University of Queensland and intensive study in Russian language and culture at Saint Petersburg State University.
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