Elena Bugalla

Elena Bugalla is a skilled Customer Success Executive at Workana, with extensive experience in customer experience and service roles across various organizations. Currently a Profesora CX at Coderhouse, Elena has a strong background in developing chatbots and implementing E-commerce solutions, achieving significant improvements in customer response times and online sales. Previous positions include Coordinadora CX y Servicio al Cliente at tembici, where process optimization increased customer satisfaction, and an extensive history in the travel and hospitality industry. Elena's academic credentials include an ongoing MBA from ENEB and numerous certifications in product management, data analytics, and customer experience.