Caroline Ayala is a leader in Customer Success, specializing in retention, renewal, and satisfaction surveys. They transitioned from a teaching career to pursue their passion for Customer Success and currently seek to grow within a company that values customer voice. Caroline has accumulated years of experience in both B2B and B2C SaaS industries, managing client relationships, onboarding processes, and performance metrics. Their professional journey includes roles at notable organizations where they implemented effective strategies to enhance customer experiences and reduce churn. Caroline holds a degree from Pontifícia Universidade Católica de Campinas, completed in 2023.
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