Stephen M.

Stephen M. has a diverse work experience spanning several industries and roles. Stephen is currently working at CodeScene as a Senior Customer Success Manager, where they are responsible for defining company-wide strategies and ensuring an excellent customer experience. Prior to this, they held the position of Customer Success Manager at CodeScene, where their mission was to turn customers into raving fans by delivering continuous value.

Before joining CodeScene, Stephen worked at Rokoko as a Customer Success Manager, where they were accountable for increasing revenue and ensuring customer satisfaction. Stephen managed all aspects of the customer lifecycle, from onboarding to targeted outreach.

Stephen also has experience as a Customer Success Manager at inRiver, where they managed strategic customers and created playbooks and segmentation models. Stephen worked closely with customers to deliver a high return on investment and remain a critical vendor.

Prior to that, Stephen worked at Qlik as a Project Manager and Designated Support Engineer. In these roles, they managed critical projects and provided support to Qlik's largest customers, ensuring their satisfaction and identifying upsell opportunities.

Stephen's earlier experiences include roles as a Senior Infrastructure/Application Support Analyst at GBST, a Senior IT Support Analyst at GFI Group, an IT Support Analyst at Schneider Trading Associates, an IT Support Technician at Trinity Mirror Digital Recruitment, a Radio Sales Executive at Sunrise Radio/Litt Corporation, and a Customer Services Assistant at ROSCO.

Overall, Stephen M. has a strong background in customer success, project management, and technical support.

Stephen M. has a diverse education history. Stephen obtained certifications in Prince2 Foundation and Practitioner from the Knowledge Academy, as well as Microsoft Certified System Administrator from the UKIT Training Academy. Stephen also received certifications in Net+ and A+ from the same institution. Stephen M. holds a Bachelor of Technology (BTech) in Technical Theatre/Theatre Design and Technology from Lewisham College. Prior to their college education, they attended Deptford Green School from 1996 to 2002. Additionally, Stephen M. obtained Certified Customer Success Manager (CCSM) Level 1 and Level 2 certifications from SuccessHACKER in December 2020.