Codestone Group
Jason M. is a seasoned IT professional with extensive experience in technical support and systems engineering. Currently serving as a 1st Line Support Technician at Codestone Group since March 2023, responsibilities include managing ticket resolutions and processing account changes for Virgin Management and Virgin Red. Prior roles include Systems Engineer positions at Zenzero and Dynamic Edge, where Jason handled client support tickets and phone calls, addressing issues ranging from password resets to complex connection problems. Experience as an IT Analyst at SCOTNET.CO.UK LTD. involved backup verification and remote connectivity, while a tenure at Capgemini as a Second Line Remote Analyst focused on remote fault finding. Jason began a career at BT Group as a Technical Support Analyst, supporting troubleshooting and service activation for broadband and email services.
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