Shubham Ghosh is an ITIL v4 Certified professional with over 5.5 years of experience specializing in Knowledge Management, Incident Management, and ITSM operations. Currently a Knowledge Specialist at HCLTech, Shubham leads knowledge lifecycle initiatives and GenAI automation projects to enhance efficiency. Previously, Shubham held various roles at Capgemini, including Knowledge Manager and Incident Manager, where they managed global knowledge frameworks and improved incident resolution processes. Shubham's academic background in Computer Science supports their technical expertise in service management and process improvement.
Location
Pune, India
This person is not in the org chart
This person is not in any teams
This person is not in any offices