William Lam is an experienced Business Analyst and Project Manager with a strong background in change management and support. Since 2017, William has been with Coface, contributing expertise in business analysis and project management. Prior experience includes serving as a Project Manager at BNP Paribas, where William managed bank messaging systems, incidents, problems, and user requests. At Cegedim Insurance Solutions, William analyzed business requirements and ensured system usability and performance. As a Project Manager PMO at FONGECIF, William integrated IT projects and facilitated the launch of a new information system. Previously, William worked as an IT Business Analyst and IT Architect at SFR, establishing capacity planning and KPI analysis. William also has a background in project management from SGCIB, focusing on the development of a price testing tool. William holds advanced master's degrees in Management, Information Systems, and Telecommunication Networks from ESSEC Business School and Télécom Paris, as well as a master's degree from Université Paris Dauphine - PSL.
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