Klaus Castro

Klaus Castro is a seasoned professional in information security and customer success management, currently serving as a Senior Information Security Program Manager at COFENSE since October 2021. Prior to this role, Klaus had a notable tenure as a Customer Success Manager at Skillcast, where responsibilities included client onboarding, online training, and fostering strong client relationships. Previous positions include Service Desk Analyst roles at dsp Database Managed Services and SiteMinder, where incident management and technical support were key functions. Klaus also has experience in service desk positions at Xerox GDC and Fujitsu, providing technical support to users across multiple regions. Early career experience at ZON Multimédia involved process quality management and operational oversight.