Sofian Lucquin is a seasoned IT Service Management professional currently serving as an Expert in ITSM tools at VINCI Autoroutes since 2016. They focus on integrating and automating service and incident management processes, leveraging ITIL best practices to enhance service delivery. Additionally, Sofian holds a license in system administration from Institut F2I and has experience in roles ranging from hotline support to IT support engineering. Their commitment to quality and user satisfaction is reflected in their role as an ambassador for well-being at United Heroes.
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