Michael Ponsin is an experienced professional in business development and client success, currently serving as Directeur - Groupe Innovation - Réussite client at Cofomo since February 2022. In this role, responsibilities include overseeing business development for solutions and resource expertise across various industries, managing a portfolio of over 70 consultants, and guiding clients on IT innovations and digital transformation projects. Previous roles include Directeur de l’hébergement at Hôtel Place d'Armes, where Michael focused on customer satisfaction and service recovery post-pandemic, and Room Division Manager at Hotel Zero1, where Michael improved valet service efficiency. Michael's extensive experience in the hospitality sector also includes supervisory and management roles in different hotels, supported by formal education in Marketing from HEC Montréal and various certifications in hospitality and programming.
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