Amit Kumar Dhiman is a seasoned Delivery Director with over 18 years of experience in IT Service Management, primarily focusing on the Thailand and Southeast Asia regions. They have led teams of more than 30 personnel, supporting over 12,000 users across multiple countries, including Thailand, Vietnam, Cambodia, and Laos. Amit has held various roles, including Service Manager at aCommerce and Project Manager at Coforge, where they managed service delivery and incident management while ensuring adherence to SLAs and enhancing user satisfaction. They hold a Bachelor's degree in Industrial Chemistry from Delhi University and a Master's in Computer Applications from Guru Gobind Singh Indraprastha University.
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