Amy D.

Amy D. is a seasoned professional in network operations and service management with extensive experience spanning over three decades. Currently, as Manager of the Network Operations Center and Service Desk at Coforge, Amy oversees daily operations, manages the Change Advisory Board, and focuses on knowledge management and reporting. Prior experience includes roles as Systems Administrator at Artech Information Systems and EdgeRock Technology Partners, where responsibilities included chairing the Change Advisory Board and client relations. Previous positions also encompass leadership roles in service desk management and operations supervision at Innovative Mattress Solutions, along with a strong foundation in production control and safety management at prominent companies. Amy's expertise lies in crisis management, policy development, and staff training, complemented by significant contributions in reporting and process optimization.