Anshuman Dash is currently serving as Track Lead - IT Operations at Coforge since March 2023, overseeing the daily operations of three tracks: IT Service Desk, Remote Desktop Support, and Workplace Deployment. This role includes presenting comprehensive Weekly and Monthly Service Reviews to stakeholders, highlighting performance metrics related to SLA, CSL, and KPIs. Prior experience includes positions as Service Desk Lead and Analyst at HCL Technologies from September 2019 to February 2023, and an internship at Allsoft Solutions and Services Pvt. Ltd, where Anshuman worked with Salesforce, contributing to significant improvements in lead conversions and customer satisfaction. Anshuman also completed an internship at Apex TG India Pvt Ltd in June 2017. Educational qualifications include a Bachelor of Technology in Information Technology from SRM IST Chennai, earned from 2015 to 2019, along with earlier education at M.A.F Academy from 2008 to 2015.
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