Joan Katrine M.

Joan Katrine M. currently serves as the Operations Manager at Coforge BPS Philippines, Inc. They previously held significant roles at various companies, including Team Lead and Operations Manager at Sutherland Global Services and dnata, respectively. In these positions, Joan achieved notable improvements in accuracy and employee engagement while managing teams of up to 80 staff members. With a background in customer service from Aegis PeopleSupport and leadership experience in operations, Joan has consistently demonstrated a commitment to performance coaching and process optimization.