Marc Oliver has a diverse work experience in the IT field. Marc worked as a Desktop Support Team Lead at Coforge, where they led a team of sixteen PC techs and supported 12,000 local and remote users. Marc was responsible for creating knowledge base documentation and documenting processes and procedures. Marc'stechnical skills include Active Directory, Windows 10 and 11, MAC, SCCM, MEM, and ServiceNow.
Marc also worked at Artech Information Systems as a Team Lead and a Deskside Support Team Lead at Ameriprise. At IBM, they held multiple roles, including Computer Desktop Support Team Lead at Allianz, Deskside Support Representative, Desktop Support Technician at ING, and Helpdesk Analyst supporting American Express Financial advisors. These roles involved managing teams, creating documentation, and providing technical support for various systems and software such as VMware VSphere, Citrix Studio, Citrix Director, Windows 7 and 10, Loutus notes, and Outlook.
Additionally, Marc served in the U.S. Army National Guard as an All Source Intelligence Tech - Chief Warrant Officer Two. Marc'sresponsibilities included supervising the production of Intel read books, fielding computer systems, and developing standard operating procedures.
Before their IT career, Marc worked at Micron electronic in sales for parts and upgrades.
Overall, Marc has extensive experience in IT support, team leadership, and documentation. Marc possesses a wide range of technical skills and has served in both civilian and military roles.
Marc Oliver earned a Bachelor of Arts degree in Chemistry from the University of Minnesota, where they studied from 1984 to 1994.
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