Sivakumar Esana is a seasoned leader in contact center operations, specializing in Gen AI solutions, Amazon Connect, and telecommunication architectures. With over 20 years of experience, Sivakumar has a strong history of driving successful projects, upgrades, and migrations on a global scale, known for exceptional expertise in IT services, cloud migration, and infrastructure management. Currently serving as the Head of IT (USA) and Global Head of Unified Communications at Coforge Ltd, Sivakumar oversees voice infrastructure and solution design, ensuring efficient technological support while managing a diverse team. Previously, Sivakumar held the role of Senior Solutions Architect at Delta Air Lines, designing Gen AI contact center solutions, and served as Telecommunications Manager at NIIT Technologies Limited, managing contact center designs and compliance across multiple regions.
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