We are a company which is into contact centre services with delivery centres based out of the United Kingdom & Asia. As a company, we are ISO 9001, ISO 27001 & ISO 27701 certified and we operate on a 24/7 basis. We are also fully compliant to GDPR guidelines. 

At CogentHub we deliver an entire spectrum of BPM services in verticals such as Finance & Accounting, Telecoms & Utilities, Retail Management, Healthcare, Hospitality, Personal Care, e-Commerce amongst others. These services are voice (inbound and outbound sales, customer services, technical support, lead generation, appointment setting and Helpdesk) and non-voice (email & chat support, social media support, accounting, database management, data entry, transcription and claims procurement) delivered. 

Our main USP is that that our call centre is technology-enabled. The technology deployed helps agents follow complicated or easy conversational processes, whether they are verifying a customer’s identity, processing an order, providing feedback to a customer or collecting details from the customer. With few clicks of the mouse, agents play pre-recorded voice files in an accent and/or language requested by the client, securely collect data, 100% compliant, and much more. No matter what task, especially those that are repetitive and require compliance, the agents will execute these more quickly and securely.
	
CogentHub is an active member with NASSCOM & TiE and works with respective agencies to help IT & ITeS community worldwide. 


Call Center

Telecommunications

CogentHub

CogentHub's headquarters in London, United Kingdom

This department manages customer interactions and support processes to enhance satisfaction and operational efficiency.

Customer Operations

This department focuses on optimizing website visibility and improving rankings on search engines.

SEO Department

This department focuses on cultivating specialized knowledge and providing expert guidance in key areas.

Expertise Development

This department manages financial operations, including accounting, budgeting, and financial reporting.

Finance Department

This department focuses on ensuring the quality and reliability of products through systematic testing and analysis.

Quality Assurance

This department focuses on enhancing employee skills through structured training programs and workshops.

Training and Development

This department provides expert guidance and strategic counsel to support decision-making and improve organizational effectiveness.

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Other teams

SEO Department

Expertise Development

Finance Department

Quality Assurance

Training and Development

Advisory Services