Dan Usher is a seasoned technology professional with extensive experience in solution architecture and consulting within the communications and contact center sectors. Currently serving as a Senior Solutions Architect at NiCE Cognigy, Dan has previously excelled as a Solutions Delivery Consultant at 8x8, leading technical design and consulting for various as-a-service solutions while achieving high customer satisfaction. Dan's background includes a notable tenure at Bose Corporation as the Global Process Owner for Telephony, where significant contributions were made in system administration, stakeholder consultation, and operational excellence. Earlier roles span support and technical positions at organizations including Micro Medical, Kent County Council, and Henry Schein, showcasing a diverse skill set in technical support and process optimization. Dan holds qualifications from Medway Information Technology Services and The Robert Napier School.
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