Greg Utech serves as the Senior Director of Global Professional Services at NiCE Cognigy, leading a technical team in the delivery of Conversational AI and Agentic solutions for enterprise clients. Prior to this role, Utech was the Vice President of Professional Services at 8x8 and held various positions at RingCentral, including Director of Professional Services Sales for Contact Center. At Avaya, significant contributions were made as a Senior Manager in Project/Program Management and Global PMO, focusing on optimizing solution delivery efficiency and improving customer satisfaction. Utech's career began at Accent Communications as a Project Coordinator, and holds a BBA in Marketing from The University of Iowa Tippie College of Business.
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