Randy I. is a seasoned professional with extensive experience in enterprise architecture, release management, and ServiceNow platform solutions. Currently serving as a Senior Manager at Cognizant since December 2021, Randy I. focuses on product release roadmaps, customer journey design, and minimizing post-production incidents to enhance customer satisfaction. Previous positions include Managing Principal Consultant at Wipro, where strategic business and IT transformation initiatives were developed, and Platform Owner Architect at Positivity ®, implementing sophisticated ServiceNow solutions. Randy I. possesses a Bachelor’s degree in Information Technology and numerous certifications in service management, agile methodologies, and ITIL practices, demonstrating a strong commitment to ongoing professional development.
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