Sumit Vichare is an experienced IT professional with a strong background in Incident Management, Application Support, and Change Management. With over two years of hands-on experience, they have worked at Cognizant as a Tech Lead and Junior Software Engineer, focusing on incident resolution and process optimization using ServiceNow and Jira. Previously, Sumit served as a Process Specialist and Quality Analyst, where they enhanced team performance through quality reporting and incident handling communication. Their career began at Mphasis and Quick Heal, where they developed foundational skills in data processing and customer support. Sumit holds a Bachelor’s degree in Computer Science from the University of Mumbai.
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