Stephen Phillips is a Senior Manager in Site Reliability Engineering at Cohesity, with extensive experience managing a team of 10-12 engineers in a high-performing support center while maintaining a strong Net Promoter Score. Stephen has collaborated closely with customers, engineers, and account teams to resolve technical issues effectively and has developed impactful processes for global team operations. Previous roles include Technical Support Engineer positions at HPE SimpliVity and Red Hat, as well as dedicated escalation specialist and technical support expert at NetApp. Stephen's early career featured system administration at IBM and IT management at Evans Lumber Company, with foundational experience in network administration at Angiosonics. Academic achievements include studies at North Carolina State University and a diploma from Louisburg High School.
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