William B.

William B. has extensive experience in technical project and problem escalation management, currently serving as Global Escalations Leader at Cohesity since March 2022. Prior to this role, William held various positions at EMC from 1998 to March 2022, including Senior Customer Escalation Manager and Customer Support Manager, where responsibilities included ensuring exceptional customer experience, managing technical escalations, and developing support policies. Additional roles included Symmetrix Product Support Engineer and ESS Principal Technician. William holds a Bachelor's degree in Electrical and Electronics Engineering from the New England Institute of Technology.