Loragene Ynopia

Loragene Ynopia has a diverse work experience spanning across various companies and roles. Loragene is currently employed at CoinAlpha, Inc. as a Project Manager since February 2023. Prior to this role, they held the position of Assistant Project Manager at the same company from December 2022 to February 2023.

Before joining CoinAlpha, Inc., Loragene worked at Optum Global Solutions as a Technical Support Analyst from May 2020 to December 2022. Loragene also briefly worked as a Service Technician at FIS in April 2020.

Loragene'slongest tenure was at Stefanini, where they started as a Remote Desktop Technician in June 2016. During their time at Stefanini, Loragene took on different responsibilities and roles, including Helpdesk Technician I, Helpdesk Technician II (Email support team), and IT Remote Desktop Technician II. Loragene'swork involved providing support through phone, web, email, and chat for various clients across North America. Loragene gained experience in troubleshooting PC hardware, software, and network issues, configuring VPN connections, managing Microsoft Active Directory, and configuring email accounts via Microsoft Exchange Server. Loragene also gained expertise in remote support using tools like LogMeIn and password reset tools for account recovery.

Before Stefanini, they worked at Convergys as a Technical Support Representative (Level 1) and provided chat support for the Hewlette-Packard account. Loragene'sresponsibilities included troubleshooting laptops and desktops, providing technical support for hardware and software issues related to HP products, and performing remote installations of software using LogMeIn.

Overall, Loragene Ynopia has demonstrated a strong technical support background with experience in project management and various IT-related roles.

Loragene Ynopia earned a Bachelor's degree in Electronics and Communications Engineering from Bataan Peninsula State University, where they studied Electrical, Electronics, and Communications Engineering from 2008 to 2013. As for additional certifications, Loragene obtained certifications in Project Management from Great Learning in July 2023, Foundations of Project Management from Coursera in April 2023, Cert Prep: Scrum Master from LinkedIn in March 2023, and Software Project Management Foundations from LinkedIn in March 2023.