Eric R. is a seasoned BPO executive with an extensive background in global operations across diverse multi-cultural geographies. Currently serving as the Director of CX Operations in the Philippines for Coinbase, they have specialized in customer experience within the technology and financial sectors. Eric’s past roles include Site Leader at Amazon and Senior Training Manager at both GENPACT and TeleTech, showcasing their expertise in operations and training management. They hold a Bachelor of Science and a Master's in Industrial-Organizational Psychology from De La Salle University.
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