Shannon Hegger currently serves as the Manager of CX Learning & Development at Coinbase since August 2023, where responsibilities include collaborating with cross-functional stakeholders to develop engaging content for customer-facing team onboarding and training. Prior experience includes a role as Senior Learning & Development Specialist in the Wholesale Division at AnnieMac Home Mortgage, managing comprehensive training programs and overseeing the onboarding of over 250 team members. At Cardinal Financial Company, Shannon held various positions, including Senior Manager of Learning & Development, leading initiatives that supported operational excellence and significantly improved training outcomes for over 2,000 new hires. Shannon earned a Bachelor of Science degree in Special Events Management from the University of North Carolina at Greensboro.
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