Michelle Ballinger

Michelle Ballinger is a seasoned professional with extensive experience in customer service management and business process improvement across various industries. Currently serving as Sr. Manager of Systems/Process Integration at Cold Chain Technologies, Michelle drives analysis of existing processes and collaborates with cross-functional teams to enhance operational efficiency. Previous roles include Business Process Manager focusing on commercial operations, and Client Services Manager where Michelle implemented training protocols to enhance team efficacy. Prior experience encompasses positions in data analysis at Safety-Kleen, educational roles in the Silver Lake Regional School District, and leadership in customer operations at PTC and Advanced Instruments, Inc. Michelle is skilled in process mapping, Lean principles, and CRM administration, demonstrating a continuous commitment to optimizing customer service and operational workflows.