Natalie Walker is a strategic and collaborative leader with over 15 years of experience in Customer Success, Account Management, and Program Delivery. Currently, Natalie serves as a Program Manager – Pallet Solutions at Tower Cold Chain, where they drive strategic initiatives to enhance governance and cross-functional collaboration. Previously, as a Global Customer Success Manager, Natalie led the Customer Service function, implemented global frameworks, and introduced the HubSpot Service Desk to improve operational efficiency. Natalie holds a Bachelor's degree in International Business Management from Solent University and is pursuing further education in High Tech Management.
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