Claire Cunningham

Claire Cunningham currently serves as the Senior Manager of the Voice of Customer Program at Coles Group, where responsibilities include amplifying customer insights regarding grocery shopping experiences. Previously, Claire held the position of National Customer Experience Manager focusing on product innovation and checkout experience enhancements, notably eliminating ineffective checkout monitor cameras nationwide. As Managing Director and Lead Consultant at The Customer Connexion, a customer experience consultancy, Claire aids startups and small to medium-sized businesses in understanding customer needs to boost sales. Additional roles include hosting trivia at Quiz Meisters, managing contact centers at The University of Queensland, and leading sales and business development efforts at Collarts. Claire's career began in various customer service roles, developing a deep understanding of customer needs and expectations. Claire holds a BBA in Business Administration and Music Business from Belmont University and has completed a semester abroad in International Business at the University of Melbourne.