Lisa Gu is a nutritionist and customer experience professional currently working at Coles Group since February 2022, where responsibilities have included roles as Customer Experience Lead and Graduate Associate Product Manager across multiple domains. With experience in service, content, and product design, Lisa has contributed to process improvements in contact centre operations and customer communication strategies. Prior experience includes serving as a Store Host at MECCA Brands, where benchmark KPIs improved by 20%, and internships at the Australian Breastfeeding Association, Coles, and Cancer Council Victoria, gaining valuable insights into nutrition and customer service within diverse settings. Lisa holds a Bachelor of Nutrition Science from Deakin University, earned in 2021.
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