Stephen Crafter is a Delivery Manager specializing in Engagement at Coles. They have extensive experience in business analysis and project management, having held various roles at Coles since 2007, including Business Analysis Manager and Engagement & Portfolio Manager. In these positions, Stephen focused on relationship management, engagement with IT and business teams, and process improvement within retail operations. They effectively coordinated innovation trials and developed strategies for enhancing customer value propositions throughout their tenure.
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