Coles Group Limited is an Australia-based company that operates predominantly in the retail industry. The Company sells various products, including fresh food, groceries, household goods, liquor, fuel and financial services through its store network and online platforms. The Company operates through three divisions: Coles Supermarkets, Coles Liquor and Coles Convenience. Coles Supermarkets comprises the Coles supermarkets store network, the Coles Online supermarket offering and Coles Financial Services. Coles Liquor operates a range of liquor retailing formats encompassing three brands, such as Liquorland, First Choice Liquor and Vintage Cellars, as well as an online liquor retailing business. Coles Convenience segment sells shell fuels and a range of products, such as groceries, snacks, drinks, gas bottles, firewood, and Shell oils and lubricants. Coles Liquor also operates a network of 88 hotels under the Spirit Hotels brand, predominantly located in Queensland.

Retail

Coles Group

Coles Group's headquarters in Hawthorn East, Australia

This department oversees the checkout processes and enhances customer service during transactions.

Checkouts Operations

This department focuses on managing retail functions, ensuring smooth operations across various store locations and channels.

Retail Operations

This department focuses on addressing customer inquiries, providing support, and ensuring a positive experience for clients.

Customer Service

This department oversees and coordinates projects to ensure efficient execution and delivery across various initiatives.

Project Management

This department is responsible for evaluating business needs and processes to provide strategic insights and solutions.

Business Analysis

This department oversees the development, strategy, and execution of product initiatives to meet customer needs and drive business goals.

Product Management

This department oversees various operational functions and services within the Coles organization, focusing on online trading, service management, and product development.

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Other teams

Retail Operations

Customer Service

Project Management

Business Analysis

Product Management

Coles Operations