Sérgio Alves

Sérgio Alves has extensive work experience in the technology and telecommunications industry. Sérgio started their career in 1997 as a Researcher at Adetti and later at Universitat de les Illes Balears. In 2000, they took on the role of Cisco Academy Operational Responsible and Trainer at Universidade Atlântica, where they were responsible for creating and maintaining Cisco Labs and delivering CCNA content to IT students.

In 2004, Sérgio joined Compuquali GFI International as a Pre-Sales specialist in Network and IP Telephony. Sérgio then moved on to ParaRede in 2005, where they worked in Pre-Sales until 2007.

Since 2007, Sérgio has been working at Collab, a European Multimedia Contact Center provider, as a Pre-Sales Manager. Collab is part of the larger IT Corporation Novabase, and Sérgio's responsibilities include promoting and managing their contact center solutions. Their tenure at Collab is ongoing.

Sérgio Alves attended ISCTE - Instituto Universitário de Lisboa from 1993 to 1998. The degree and field of study for this period are not specified. Sérgio later pursued a post-graduation program at Instituto Superior Técnico, although the start and end dates are not provided. In terms of additional certifications, Sérgio obtained the following: Business Fundamentals for Customer Success Managers from LinkedIn in September 2021, Exam Tips: Microsoft Azure Architect Technologies (AZ-303) from LinkedIn in September 2021, Sales: Customer Success from LinkedIn in September 2021, and Azure for Architects: Design a Networking Strategy from LinkedIn in August 2021. Additionally, they obtained certifications in Azure for Architects: Design a Storage Strategy and Azure for Architects: Design for Identity and Security, both from LinkedIn and obtained in August 2021. Lastly, Sérgio achieved IPMA Level D certification from the International Project Management Association in April 2012.