Patrick Au is a Customer Success Manager at Collectly, Inc. since May 2023, previously serving in various onboarding and support roles. Prior to that, Patrick was an Enterprise Support Analyst at Bullhorn from April 2022 to May 2023, where responsibilities included analyzing application issues, managing customer communications, and collaborating with technical teams. Earlier experience includes functioning as a Customer Support Specialist at SpotMe, tackling complex technical issues, and serving as a Senior Customer Service Engineer at Pragma-IT, resolving escalated client issues and providing training on EMR/EHR software. Patrick began a career in health information management as a Medical Records Coordinator at National Home Health Services. Patrick holds a Bachelor of Science in Business Administration and Management from Northeastern Illinois University.
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