Lakshmi Roy is a Senior ServiceNow Developer with over 10 years of experience in development and implementation. Currently working at Colliers, they handle responsibilities ranging from platform architecture to development and integration support for various ITSM and ITOM modules. Previously, Roy served as a Senior Technical Analyst at RBC, where they managed ITSM processes and performed troubleshooting and release management. Their career began as an Enterprise Systems Specialist at Unisys Global Services India, focusing on ITSM application administration. Lakshmi holds a Master’s degree in Computer Engineering from Simon Fraser University and a Bachelor of Technology in Electrical, Electronics, and Communications Engineering.
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