Alison K. has extensive experience in service delivery and IT governance, currently serving as a Service Delivery professional at Collinson since January 2020, where the focus is on enhancing customer experiences for global brands. Prior to this role, Alison held various significant positions, including IT Service Governance Manager at Legal & General from November 2017 to December 2019, and Head of Technical Services at Logicalis UK from June 2015 to September 2017, emphasizing service excellence and team leadership. Earlier experience includes roles leading professional services at Damovo UK from 2011 to 2015 and a broad range of functions at Ericsson Ltd from 1989 to 2015, covering Sales, Project Management, and Service Delivery Management. Alison also has a solid foundation in managing service governance and client satisfaction strategies, contributing to successful revenue and profit targets throughout the career. Educational background includes attendance at Steyning Grammar School.
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