Steven Tan is an experienced professional with a robust background in customer experience management, digital services, and data analytics. At CHARLES & KEITH GROUP, Steven successfully managed a CRM program, enhancing privilege membership by 40%, and implemented a Facebook Messenger Chatbot to improve brand interactions. As Deputy Director of Services & Integration at ST Engineering, Steven defined a comprehensive digital transformation roadmap, leading a team to advance maintenance service platforms. At SkillsFuture SG, Steven oversaw the development of a data analytics platform and managed multiple analytics programs. Currently, as Head of Data Services at Collinson, Steven collaborates with various teams to design and implement data and analytics solutions, and drives R&D for product enhancements. Steven's earlier roles at NCS Pte Ltd and NCS Group included managing award-winning digital portals and leading analytics projects, further establishing expertise in business intelligence and digital solutions. Steven holds a degree in Communication and Media Studies from Murdoch University and a diploma in Multimedia and Infocomm Technology from Nanyang Polytechnic.
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