Anna Dalagan is a seasoned Senior CX and Digital professional with extensive experience across multiple industries, currently serving as the Director of Customer Engagement at Colonial First State. With a strong background in digital marketing and customer experience, they have held roles such as Digital Sales & Conversion Rate Optimisation Manager at Commonwealth Bank and Senior Customer Propositions Manager at TAL Australia. Anna has a proven track record in developing end-to-end customer journeys and driving digital growth, leveraging skills in design thinking, stakeholder management, and strategic thought leadership. They hold a Bachelor of Science in Psychology from the University of Sydney and a Graduate Certificate in Behavioural Economics from Queensland University of Technology.
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