Neil Polles

Neil Polles is a Director of Contact Centre at Colonial First State, leveraging extensive experience in operations and transformation within financial services organizations across Australia and Asia. They have a proven track record in change management, evidenced by their roles at AIA, where they served as a Senior Operations Transformation Manager, and ING/ANZ as the National Customer Service Manager. Neil holds a Master of Business Administration (M.B.A.) from Torrens University Australia and a Diploma of Business in Human Resources from TAFE NSW. Their expertise includes driving productivity tools and improving customer satisfaction through innovative strategies in contact centre environments.