Adam Conlon is a passionate advocate for customer experience and a data-driven storyteller currently serving as a Senior Manager in Digital Experience Optimization at Comcast. They previously held various strategic roles within the company, including Senior Manager for Customer Experience Strategy and Operations, where they focused on improving customer interactions and driving process changes. Adam earned a degree in English Language and Literature from Eastern Washington University and has developed strong analytical and communication skills throughout their career. With a talent for root cause analysis and a strategic mindset, they excel in creating impactful customer experiences.
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