Balaji Ravikumar is an IT Service Management professional with over 7 years of experience in Incident, Problem, and Project Management. Currently serving as an Incident Manager in Reliability Engineering Operations at Comcast, Balaji leads critical incident calls and conducts thorough problem analysis during service outages. Previously, Balaji worked as a Lead Engineer at Prodapt and as an Enterprise Service Delivery & Assurance Engineer at Reliance Jio Infocomm Limited, where they oversaw service assurance and delivered solutions to network issues. Balaji is passionate about leveraging solid communication skills and technical expertise to create value in fast-paced environments.
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