Barbara Moschetto is a seasoned professional in customer service operations, currently serving as the Sr. Director of Customer Service at Comcast since 2014. Previously, they held various leadership roles at Comcast, including Director of Workforce Operations and Sr. Director of Customer Retention, where they focused on customer retention objectives and operational excellence. Barbara has a strong background in project management and strategic implementation, overseeing call center operations and fostering cross-functional partnerships to enhance customer experiences. They possess extensive experience in analyzing performance and driving efficiencies within a highly matrixed organization.
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