Carlos Y.

Carlos Y. is a Senior Manager in Care Experience Strategy at Comcast, where they focus on developing comprehensive roadmaps for customer journey enhancements. With a strong background in operations and business management, Carlos has effectively led teams and initiatives across various roles, including overseeing the Quality program for national call centers and managing client partnerships at Arise Virtual Solutions. They previously served as a Multicultural Retention Supervisor at Comcast, ensuring high performance in customer account management. Carlos holds a Bachelor of Business Administration in Business and Project Management from the University of Phoenix.