Christine Boyd is a Senior Manager at Comcast, overseeing Interaction Record Intelligence and Analytics Insights Technology since 2017, and also manages Quality Operations within the same company. Previously, Christine held the role of Senior Manager for Quality Assurance and Customer Perspective at Charter Communications from 2012 to 2016, where they focused on enhancing customer interaction quality and data analysis. Their earlier experience includes serving as a Technical Instructional Designer at Time Warner Cable from 2006 to 2012 and a Technical Training Consultant at Adelphia/Time Warner Cable from 1999 to 2006, where they developed training programs and knowledge management systems for improved customer service.
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