Cliff Montoya

Cliff Montoya possesses extensive experience in the telecommunications industry, currently serving as a 911 Tester for Comcast Cable since December 2014, where responsibilities include working with Public Service Answering Points (PSAPs) to certify emergency services VoIP solutions and implement Text to 911. Prior to this role, Cliff worked from July 2005 to May 2014 at Intrado as a Senior Tier 1 Technical Support Specialist, troubleshooting 9-1-1 call delivery issues and collaborating with major wireless and VoIP service providers. Cliff's career began at U S WEST from April 2000 to July 2001 as a Customer Loyalty and Retention Specialist, focusing on customer satisfaction and bill resolution. Cliff holds a degree in Business Management from the University of New Mexico, where studies were completed at the Anderson School of Management between 1982 and 1986.