Douglas Taylor

Douglas Taylor is an experienced Customer Service Strategy Leader with a strong background in the telecommunications industry. They have held various roles at Comcast, including Manager of Business Process Effectiveness and XFINITY Store Manager, where they significantly improved customer service metrics and sales performance. Previously, Douglas was an Account Executive II at Spectrum, where they played a key role in boosting sales in the North Texas market. They possess skills in Retail Sales Management, Strategic Planning, Coaching, and Business Process Improvement. Douglas holds a degree from Lawrence Technological University.